At STARLITE Direct, we stand behind the quality of our organic products. If you're not completely satisfied with your purchase, we offer a 7-day refund policy from the date of delivery.
Organic Food Special Considerations
Due to the perishable nature of fresh organic produce, some items may have different return conditions. Please review the specific conditions below for different product categories.
Our 7-Day Refund Policy
We offer refunds within 7 days of delivery under the following conditions:
- The product is damaged, spoiled, or not as described
- You received the wrong item
- The product doesn't meet your expectations (partial refund may apply)
To be eligible for a return, please contact us within 7 days of receiving your order.
Return Process
Contact Us
Email returns@farmfreshdirect.com or call (555) 123-4567 within 7 days of delivery. Include your order number and photos of the product if applicable.
Return Authorization
We'll provide return instructions. Most perishable items don't need to be returned - we may just ask for photo verification.
Refund Processing
Once approved, refunds are processed within 3-5 business days to your original payment method.
Product-Specific Conditions
| Product Type | Return Condition | Refund Type |
|---|---|---|
| Fresh Produce | No return required (photo verification) | Full refund |
| Dairy/Eggs | Must report within 3 days of delivery | Full refund |
| Packaged Goods | Unopened and in original packaging | Full refund |
| Subscription Boxes | Individual items may be refunded | Prorated refund |
Non-Refundable Items
Certain items are not eligible for refunds except in cases of our error:
- Custom or personalized orders
- Perishable goods that were properly stored but simply not to your taste
- Gift cards
- Delivery fees (unless return is due to our error)
Late or Missing Refunds
If you haven't received your refund within 10 business days after approval:
- Check with your bank (processing times vary)
- Contact your credit card company
- If still unresolved, contact us at billing@farmfreshdirect.com
Freshness Guarantee
We guarantee the freshness of all our products upon delivery. If your items arrive in less-than-fresh condition, we'll provide a full refund or replacement—your choice. Simply contact us within 24 hours of delivery with photos.
Contact Us
For questions about our refund policy or to initiate a return:
STARLITE Direct
Attn: Customer Service
123 Farm Road
Green Valley, CA 90210
returns@farmfreshdirect.com
(555) 123-4567 (Mon-Fri, 9AM-5PM PST)