At STARLITE Direct, we are committed to delivering your organic produce as quickly and efficiently as possible. This Shipping Policy outlines our shipping practices, delivery times, and related information.
Shipping Areas
We currently ship to the following states: California, Oregon, Washington, Nevada, and Arizona. We are working to expand our delivery areas, so please check back for updates.
Shipping Methods
We offer the following shipping methods:
- Standard Shipping: 3-5 business days delivery time.
- Express Shipping: 1-2 business days delivery time (available for an additional fee).
All orders are shipped via refrigerated transport to ensure the freshness of your organic products.
Shipping Costs
Shipping costs are calculated at checkout based on your location and the weight of your order. We offer free shipping on orders over $75.
Order Processing Time
Orders are typically processed within 1-2 business days. You will receive a confirmation email with tracking information once your order has shipped.
Delivery Times
Delivery times may vary based on your location and the shipping method selected. Please allow additional time for deliveries during peak seasons or holidays.
Order Tracking
Once your order has shipped, you will receive an email with tracking information. You can track your order on our website or through the carrier's website.
Delivery Issues
If you experience any issues with your delivery, such as a missing or damaged item, please contact us within 24 hours of delivery at:
Email: support@farmfreshdirect.com
Phone: (555) 123-4567
Freshness Guarantee
We guarantee that all our products will arrive fresh and in good condition. If your order does not meet our freshness standards, please contact us within 24 hours for a replacement or refund.
Contact Us
For any questions regarding our shipping policy or to inquire about your order:
STARLITE Direct
Attn: Customer Service
123 Farm Road
Green Valley, CA 90210
support@farmfreshdirect.com
(555) 123-4567 (Mon-Fri, 9AM-5PM PST)